Return and Refund policy
Return and Refund policy
We’ve made returning easy!
Refund Policy
30-Day Return Guarantee
Customers may return items within 30 days of receipt for a full refund, as long as the items remain in their original condition - unused, undamaged, unwashed, and unaltered. Returns that do not meet these conditions may be refused.
Return Shipping
Customers are responsible for all return shipping costs.
How to Initiate a Return
To request a return, please email
info@bellstoys.com We’ll guide you through each step.
Refund Processing
Once we receive and verify the returned item, we’ll process your refund within 7 days, using your original payment method.
Damaged or Faulty Items
If a product arrives damaged or defective, please reach out to us immediately via the same email for support.
- 30-Day Return Policy: We welcome returns within 30 days of receipt for a full refund.
- Return Costs: Customers are responsible for return shipping costs.
- Initiate a Return: To start a return process, kindly email us at info@bellstoys.com, and we'll guide you through the steps.
- Condition for Refund: Items must be returned in their original condition for a full refund. Returns of used, damaged, washed, or altered items may be declined.
- Timeframe: Returns received outside the 30-day window or not meeting our policy may be rejected. Such items can be shipped back at the customer's expense.
- Refund Processing: We strive to process returns and issue refunds within 7 days through the original payment method.
- Exchanges: For changes in color or size, please return the original item and place a new order.
- Damaged or Faulty Items: If your item arrives damaged or faulty, please contact us at info@bellstoys.com for support.